Layers: the page’s structure, for selecting and reordering.
Saved: sections you’ve bookmarked to reuse.
Pages, Popups, Blog, Forms, Media: your content.
Theme: site-wide colours, fonts, buttons, spacing and form style.
Hidden: show or hide elements that are turned off for the current device.
Settings: domain, business info, SEO, redirects and code.
Top bar
The page switcher jumps between pages, popups and the blog post layout.
Undo and Redo.
Desktop, Tablet and Mobile views.
Preview opens the page in a new tab. Publish makes your changes live.
Right panel
Click anything on the page to edit it here. Most items have Content (or Layout), Style and Advanced tabs. With nothing selected, it shows the page’s address and search preview.
TipThe selection path at the bottom (Home › Section › Column › Heading) lets you jump to a parent element.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Step back through changes and work faster with shortcuts.
Undo: Ctrl+Z (Cmd+Z on Mac), or the Undo arrow in the top bar.
Redo: Ctrl+Shift+Z (Cmd+Shift+Z), or the Redo arrow.
Duplicate the selected item: Ctrl+D (Cmd+D).
Delete the selected item: Delete or Backspace.
Set both sides of spacing: hold Alt while typing a margin or padding value.
Close a menu or panel: Esc.
TipIf the editor says This site changed somewhere else, the site was edited in another tab or by someone else. Reload to get the latest version before you continue.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Theme styles apply across the whole site, so one change updates every page.
Open Theme in the left toolbar.
Colors: set Primary, Secondary, Text, Accent, Background and extra colours. Click Add color to add more.
Typography: choose the heading and body fonts, then the size, weight and line height of H1 to H6 and paragraphs.
Buttons: the Primary and Secondary button styles.
Layout: content width and section, column and widget spacing.
Images, Background and Forms: image corners, the page and site background, and the style every form uses.
Use the Desktop, Tablet and Mobile tabs at the top of Theme to give smaller screens their own sizes. Tablet and mobile inherit desktop until you change them.
TipElements that use theme colours follow the theme. If you give an element a custom colour, Reset to theme brings it back.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Give a section or column a colour, a photo, a rotating set of photos or a silent video.
Select the section and open Style › Background.
Color: pick a theme colour or a custom one.
Image: click Replace to choose from Media. Drag the dot to set which part stays visible when cropped, and choose Fit (Cover, Contain, Original size or Stretch).
Slideshow: under Image, use Choose images and pick several. Set how often it changes.
Video: upload an MP4 (up to 20 MB) or paste a YouTube or Vimeo link. It plays muted on a loop, without controls.
On scroll:Stays fixed gives a parallax effect for images.
Overlay, corners, border and shadow
Add an Overlay (Dark, Light or Primary, with a strength) to keep text readable over photos. Under Shape, choose Square, Soft or Round corners, a border and a shadow.
TipKeep background videos short and light. Add a background image too, so the section isn’t blank while the video loads.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Every Snapps site is responsive. Fine-tune each screen size without separate pages.
Use the Desktop, Tablet and Mobile buttons at the top of the editor.
In Tablet or Mobile view, spacing and visibility changes apply to that device only.
In Theme, open the Mobile tab to set smaller heading sizes.
Columns stack on phones. In the section’s Layout tab, turn off Stack columns on mobile to keep them side by side, or turn on Reverse order on mobile to show the second column first.
Good to knowText, images and links are the same on every device. Only layout and style change.
TipOpen Preview on your phone for the real thing.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
The homepage lives at the root of your address (/) and has the Homepage badge in Pages.
Edit it like any page. Its address can’t change, because the homepage always lives at the root.
To use different content as your homepage, move that content into Home (save the sections, then add them from Saved), and redirect the old page’s address in Settings › Redirects.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Your menu is built from your pages, in the order they appear in Pages.
Reorder pages in Pages to reorder the menu.
Nest pages under another page to make a dropdown.
For a dropdown heading that isn’t a page, use a page’s … menu › Make it a menu folder, and nest pages under it.
Keep a page out of the menu with Hide from navigation.
Custom menu items
Select the Nav element and open Menu items. Click Add link to add your own menu items. Reset to pages goes back to the automatic menu built from your pages.
TipMenu folders open their dropdown but aren’t pages themselves, so they’re never published or indexed.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
On phones the menu becomes a button that opens a drawer.
Switch to Mobile view and select the Nav element.
In Style, set the toggle icon (bars, staggered or dots), its colour, size and shape, and the menu button position.
Set where the drawer opens from, its width and background, whether it shows your logo and a close button, and its font, size, colour, alignment and text position.
TipTurn the mobile drawer off to keep a short menu inline on phones.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Type in the right panel, or double-click the text on the page.
Text has a toolbar for bold, italic, underline, lists, links and more.
In Style, set the font, size, weight, colour, alignment, line height, letter spacing, case and text shadow. Headings also have a level (H1 to H6).
Image beside text
A Text element can carry an image that text wraps around. Choose the image, its alt text, side and width, and how it behaves on phones.
Business data in text
Use the business data button to insert your phone, email, address or a custom field from Business info. Change it once in Settings and it updates everywhere.
TipUse one H1 per page (usually the main headline) and H2/H3 for the sections below it.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Buttons tell visitors what to do next. Any button can float in a corner of the screen.
Add a Button and type its label.
Set its Link (page, website, popup, phone, SMS, WhatsApp or email).
Add an optional icon before or after the label.
In Style, choose the Type (Primary or Secondary from your theme) or customise colours, gradients, borders, corners and hover style.
Floating buttons
Set Float in corner to a corner, choose which devices it floats on, and the distance from the edge. Great for Call now or WhatsApp buttons. Put it in the header or footer to show it on every page.
TipDefault button styles for the whole site are in Theme › Buttons.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Add single icons, or a row of links to your social profiles.
Icon: search the icon library or upload your own SVG. Set size, colour, hover colour, shape and background, and an optional link.
Social Icons: add networks and profile URLs, or turn on business data to use the profiles in Settings › Business info › Social. Choose shape, size, colours and whether to show labels.
TipBusiness info supports dozens of networks, including TikTok, Threads, Bluesky, WhatsApp, Yelp, Houzz and Google.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Every upload is converted to WebP in four sizes (160, 480, 960 and 1600 pixels wide). Each visitor’s browser loads the size it needs, and the space is reserved so the page doesn’t jump while images load.
Upload photos around 1600 to 2000 pixels wide.
Use SVG or PNG for logos.
Keep originals under a few MB for fast uploads.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Create a form once in Forms, then place it on any page.
Open Forms and click New form (or open an existing one).
On Fields, click Add field. Set each field’s label, type, placeholder, default value, width and whether it’s required. Drag to reorder.
Choose the layout: Stacked or Two column.
Click Save form.
On a page, add the Form element and choose your form.
Field types
Text, Email, Phone, URL, Number, Textarea, Select, Checkbox, Radio buttons, Consent, Date, Hidden and File upload. Widths are Auto, 100%, 75%, 50%, 33% or 25%; half-width fields sit side by side.
TipUse the same form on several pages and every submission lands in one list.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Every published form has a hidden field that bots fill in and people never see. Those submissions are rejected automatically. There’s nothing to set up.
TipRequired fields and the right field types cut low-quality entries further.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
One template shapes every post, so you design it once.
Open Blog › Layout, or Pages › Templates › Blog post layout.
Build the layout with the post elements: Post Title, Post Content, Post Author, Post Date, Post Meta, Post Cover and Related Posts, plus any normal element.
Click Done editing. Every post uses it.
TipSection and column backgrounds can use Use post cover to show each post’s own cover image.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Three records point a domain at a Snapps site: one CNAME for www and two A records for the root domain. They are the same for every Snapps site.
Type
Name / Host
Value / Points to
What it does
CNAME
www
sites.snapps.site
Points www.yourbusiness.com to your Snapps site.
A
@
166.117.124.22
Points the root domain (yourbusiness.com) to Snapps, which sends visitors on to www.
A
@
99.83.250.165
Second address for the root domain. Add both A records.
Settings › Domain always shows the records for your domain after you click Connect. If anything there differs from this table, follow Settings › Domain.
Before you add them
Remove conflicting records. Delete any other A, AAAA or CAA records for @, and any other CNAME or A record for www. Old records from a previous website or a parking page stop the new ones from working, and a CAA record can block your security certificate.
Keep your email records. Don’t touch MX records, or TXT records for SPF, DKIM or DMARC. Your email keeps working.
Name or Host:@ means the root domain itself. Some providers leave the field empty or want the full domain instead. Enter only the part shown; most providers add your domain on the end automatically.
TTL: leave it on the default, or choose the shortest option (such as 1 hour or Automatic).
Good to knowUsing Cloudflare? Set each record to DNS only (grey cloud), not Proxied (orange cloud).
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Click Manage next to your domain, then open Advanced DNS.
Under Host Records, delete any URL Redirect, parking or old A / CNAME records for @ and www.
Click Add New Record: CNAME Record, Host www, Value sites.snapps.site.
Add two A Records with Host @: one with 166.117.124.22 and one with 99.83.250.165.
Click the green tick to save each record.
Good to knowAdvanced DNS only appears when the domain uses Namecheap BasicDNS. If it uses custom nameservers, add the records wherever those nameservers are managed.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
www or the root domain: choosing your primary address
Decide which address visitors see. The other one redirects to it automatically.
When your domain is connected, Settings › Domain shows Primary domain with two choices: www.yourbusiness.com (recommended) or yourbusiness.com.
Open Settings › Domain and find your connected domain.
Choose the Primary domain.
Publish again, so your sitemap uses the new address.
Tipwww is recommended because it’s the most reliable setup with every DNS provider. Use the same version on your Google Business Profile, social profiles and printed materials.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Waiting for records: the domain shows a spinner and the records to add. The page updates on its own once they take effect; you don’t need to click anything.
Active: the records are found and the domain is switched on.
Security certificate (HTTPS): issued automatically, usually within 15 minutes of the records taking effect. There’s nothing to buy or install.
DNS changes usually spread in minutes, but some providers take a few hours, and in rare cases up to 48 hours.
TipWhile you wait, your free snapps.site address keeps working.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Switch an existing domain to Snapps without downtime or losing email.
Build and check the new site on its free snapps.site address first. Your old site stays live meanwhile.
Add 301 redirects in Settings › Redirects for any old page addresses that changed.
Click Connect in Settings › Domain and note the records.
At your DNS provider, replace the old website records for @ and www with the Snapps records. Leave MX and email TXT records alone.
When the domain shows Active, publish.
Good to knowThe switch happens when the DNS change spreads, usually within minutes. Visitors see either the old site or the new one, never an error, as long as you don’t delete the old records before adding the new ones.
Work through these checks. Nearly every problem is one of them.
Typo: the domain in Settings › Domain has no https://, spaces or trailing slash.
Exact match: each record at your provider matches what Snapps shows: type, name and value. Copy and paste rather than retype.
Doubled name: if your provider adds the domain automatically, a name like www.yourbusiness.com becomes www.yourbusiness.com.yourbusiness.com. Enter just www.
Conflicts: no other A, AAAA or CAA records for @, no other record for www, and no domain forwarding or parking turned on.
Cloudflare: records set to DNS only (grey cloud).
Nameservers: you’re editing DNS where the domain’s nameservers point. If the domain uses another company’s nameservers, add the records there.
Time: give it a few hours; DNS can take up to 48.
TipCheck what the world sees with a DNS lookup tool such as dnschecker.org: www should show a CNAME to sites.snapps.site, and the root domain should show A records 166.117.124.22 and 99.83.250.165.
Good to knowStill stuck after 48 hours? Contact support with your domain and a screenshot of your DNS records.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Connecting your domain to Snapps doesn’t affect your email.
Email uses MX records (and TXT records for SPF, DKIM and DMARC). The Snapps records only change where your website lives, so as long as you leave those email records in place, email keeps working.
Need mailboxes on your domain? Open My Emails in your Snapps dashboard.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Publish after editing. The top bar shows when the site was last published.
Hard-refresh the page (Ctrl+F5 on Windows, Cmd+Shift+R on Mac) or open a private window.
Check the item isn’t hidden on that device (Advanced › Show on).
Check the free snapps.site address. If the change shows there but not on your domain, your domain may still point elsewhere: see Domain not connecting?
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Enter your details once. Elements, links and search engines all use them.
Open Settings › Business info.
General: favicon, business name, Business type (such as Store, Restaurant, Professional service, Home & construction, Medical or Legal service), short description, Areas served and logo.
Contact: phone numbers, email addresses and website.
Location: your address. Tick the no-storefront option if customers don’t visit you.
Hours, Social and Privacy: see the articles below.
TipChange a detail here and every element connected to it updates.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
In Settings › Business info › Social, add a row for each network and paste the full profile URL. Social Icons elements with business data turned on show them automatically.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Snapps writes business schema (JSON-LD) for Google from your business info.
It includes your name, business type, description, logo, address, phones, hours, areas served and social profiles. A WebSite schema is added too, FAQ schema comes from accordions with FAQ schema on, and breadcrumb schema from the Breadcrumbs element.
TipCheck a published page with Google’s Rich Results Test.
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.
Now: want to move sooner? Ask support and we’ll move your sites early.
By the end of Q4 2026: every site is migrated, free, with its pages at the same addresses, text, images, forms, blog posts, redirects, SEO settings and tracking.
When you’re notified: switch your DNS to see your updated site live. Until you do, visitors keep seeing your current site.
Q1 2027: your dashboard shows only sites on this builder.
What you need to do
Wait for our email saying your sites are ready (or ask support to move them early).
Review each site on its free snapps.site address and make any changes.
Open Marketplace in your dashboard. List a site with its traffic stats and take bids or set a Buy Now price, or browse sites for sale (some include the domain).
?
Still stuck? Email support@snapps.ai with your Site ID and a screenshot.